5 YEAR WARRANTY
My name is Debbie (call me Deb!) and I invented and own NEVERknead. As a polymer clay artist myself, I understand and I take your polymer clay work seriously. I am dedicated to helping you work faster, with less effort, and eliminate the potential pain you might have from manual kneading.
The NEVERknead is made from very sturdy cast iron, steel, and acrylic stomper and base. The cast iron and steel parts are not likely to break, but if anything does break I'll send new parts for free. Or I'll repair or replace the entire unit at my discretion. This is a 5 YEAR WARRANTY.
PLEASE NOTE: this warranty is NOT transferrable and does not cover units obtained second hand.
If you have any problems or questions at any time with the NEVERknead, contact me right away by emailing me here or give me a call or text at 323.640.0003 (Monday - Friday between the hours of 10 am and 5 pm Pacific time).
90 DAY MONEY BACK GUARANTEE / RETURN POLICY
Try it for 90 days risk free. If you are not satisfied with the NEVERknead for any reason, return it within 90 days (at your expense), and your full purchase price will be refunded (less any shipping). This warranty does not cover units obtained second hand.
Your privacy is important to me. Your personal information is never sold, given, distributed, shared or provided to any other companies or individuals - ever.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal. If you pay with PayPal they can offer you 6 months to pay through their PayPal Credit plan to make purchasing your NEVERknead a little easier.
Your NEVERknead is shipped via USPS Priority Mail in a Large Flat Rate Box and weighs 20 pounds. It normally takes between 2 and 3 days in transit for delivery. Outside the USA is shipped via USPS Priority International Mail which takes about 6 to 10 business days and a tracking/customs number will be emailed to you as well.
Shipping is FREE withing the USA. Shipping to Canada is $50. Shipping everywhere else is $80. Please note the NEVERknead weighs nearly 20 pounds!
We must collect 9% sales tax for orders shipped within California only, where we are located.
Tracking Your Purchase
A USPS tracking number will be emailed to you once your NEVERknead has been packed up for shipping. This will be generated by Stamps.com.
Purchases Outside the USA
We do accept orders outside the USA. However, if you are in Australia please order direct from 2wards Polymer Clay who are NEVERknead Australia. We regularly ship worldwide to countries such as United Kingdom, France, Canada, and much more.
Duties, Customs, and Additional Fees
We ship all international orders DDU (delivered duty unpaid), and we do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country's custom policies.
Take a gander at the
NEVERknead Online Manual Pages
SEE The NEVERknead In Action HERE